Posts Tagged ‘employee morale’

More benefits, less cost- consider childcare and dependent care programs

Tuesday, June 29th, 2010

Ever had to take a sick day not because you were sick but because a child or other dependent was?   Or how about when your childcare provider is sick, where does that leave you- and even if your children or other dependents can be left alone for a few hours so you went into work- you probably spent the whole day distracted and worried.  Wouldn’t it be be nice if you could just run downstairs or across the street and check on the kids- by the way employers, the ability to bring your kids to work with you on Saturday does not a childcare program make (although my kids have all spent some time coloring on my whiteboard while I just ran in for a “quick meeting” or hanging out in Dad’s office while he taught a class).

A recent study by Bright Horizons and Northwest University shows real benefits to employer provided childcare and dependent programs- specifically reduced  health care costs.

Employees offered benefits such as child and dependent care were:

  • 31% less likely to report lost productivity due to stress over the past month
  • 25% fewer personal health concerns due to stress

Employees who were not offered these benefits were:  

One-third more likely to report being down, depressed, or hopeless in the last month, 62 % more likely to experience sleep issues that impact their work and three times as likely to be treated for high blood pressure and diabetes.

In addition, the study noted that behavioral health problems cause more than 200 million missed work days each year in the U.S. at an estimated cost of $105 billion, according to the National Business Group on Health.

Join the conversation: does your company offer any type of childcare or dependent care program?

Summer Office Party Primer

Thursday, June 17th, 2010

A summer party can be nice benefit for employees if done right.  Too often however, the party meant to be a morale booster and “thank you for a job well done” ends up creating tension and stress for all concerned, which is never a benefit.  Here are are some HR best practices to make your event a success.

1)  Don’t be fixated on having a party for the sake of having a party.  Each organization has its own style so make sure what you do is perceived as something fun not just another work obligation.  Too often executive management will dictates the type of the event without considering what the employees would really like.  If you don’t know what employees would prefer- take a simple survey of what type of party or alternative event would be most popular.   Some alternatives including offering everyone 2-4 extra hours of paid time off, working together to complete a project for a local charity or a gift certificate to a summer event they can use with their significant others.  Whatever you do should be perceived as a benefit by the majority of the employees.

2) Get out of the the office!  If you are having a party have it at offsite.  The local park is always a good option but make sure you reserve space with your local parks and rec department.

3) Friday afternoon is the ideal time for a summer office party if you can afford to close your office for the afternoon. Employees are not always thrilled to give up weekend time for work events- and make no mistake that even if you call this a party it is a work event.

4) Plan activities to keep people mixing and moving.  If you are inviting families this is even more important.  Set up volleyball net or have a water balloon toss, consider a scavenger hunt.  Again, make sure that the employees are doing something they enjoy.  Don’t force the issue- if somebody just wants to sit and observe the fun with a cold drink in hand- let them.

5) Carefully consider the question of should you serve alcohol.  For more information on the legal liability of alcohol at a company party check out this earlier post.  http://blog.kpaonline.com/wp-admin/post.php?action=edit&post=68

Have fun!

Join the conversation: Will you be having a summer office party or an alternative event?

Summer fun (or not) for HR managers

Tuesday, June 15th, 2010

Ah summer, warm weather and a more relaxed attitude equal  fun times- but not  for the HR department…between more casual dress codes and summer events HR managers have their hands full during the summer months.

 Setting and monitoring dress codes is one of those tasks that HR ends up with but wish they didn’t.  I still laugh and cringe simultaneously when I remember the general manager I once worked for who decided allowing shorts during the summer on Friday was a great idea, but “not too short”.   Despite my pleading that HR had better things to do then be the “shorts police”,  I ended up crafting a policy regarding the exact length of inseam shorts should have (9 inches for the record).  The rest of the summer was spent constantly counseling employees on what was and was not appropriate.  The experience left me with a real bent toward uniforms for everyone and a strong recommendation to clients that a special dress codes for summer is never a good idea.   For a bit of real HR fun I give you this joke, its been around forever but when I saw it recently on the Employee Benefit News website it made me laugh and think about all the interesting roles we have in HR and how the best of intentions to improve the workplace for employees can go awry.

Casual Fridays:

Week 1 – Memo No. 1
Effective this week, the company is adopting Fridays as Casual Day. Employees are free to dress in the casual attire of their choice.

Week 3 – Memo No. 2
Spandex and leather micro-miniskirts are not appropriate attire for Casual Day. Neither are string ties, rodeo belt buckles or moccasins.

Week 6 – Memo No. 3
Casual Day refers to dress only, not attitude. When planning Friday’s wardrobe, remember image is a key to our success.

Week 8 – Memo No. 4
A seminar on how to dress for Casual Day will be held at 4 p.m. Friday in the cafeteria. A fashion show will follow. Attendance is mandatory.

Week 9 – Memo No. 5
As an outgrowth of Friday’s seminar, a 14-member Casual Day Task Force has been appointed to prepare guidelines for proper casual-day dress.

Week 14 – Memo No. 6
The Casual Day Task Force has now completed a 30-page manual entitled “Relaxing Dress Without Relaxing Company Standards.” A copy has been distributed to every employee. Please review the chapter “You Are What You Wear” and consult the “home casual” versus “business casual” checklist before leaving for work each Friday. If you have doubts about the appropriateness of an item of clothing, contact your CDTF representative before 7 a.m. on Friday.

Week 18 – Memo No. 7
Our EAP has now been expanded to provide support for psychological counseling for employees who may be having difficulty adjusting to Casual Day.

Week 20 – Memo No. 8
Due to budget cuts in the HR Department we are no longer able to effectively support or manage Casual Day. Casual Day will be discontinued, effective immediately.

Join the conversation: Do you allow a more casual dress code during the summer months?

 

The Platinum Rule for Workforce Management and Human Resources

Friday, April 9th, 2010

As I look the list of recent EEOC settlements for both small businesses and large international companies, law firms (they really should have known better) to manufacturing companies, I am struck by one simple fact.  ALL of these lawsuits and settlements could have been avoided if managers, supervisors and executives followed one simple rule, aka the platinum rule, first coined by Tony Alessandra and Scott Zimmerman

Every major religion has a tradition of the golden rule, “treat others as you would be treated”, and it’s a great starting point for moral and ethical decisions. But in the workplace (and frequently in life) not everyone wants to be treated just like you do.  Instead think about treating people how they want to be treated (the platinum rule), not how you want to be treated (the golden rule).   The platinum rule should also be applied when designing reward programs and development and training plans.   Dan  McCarthy uses the platinum rule as the T in his RESPECT overview and how leadership needs to show it.   Check out Dan’s thoughtful and practical advice on leadership at http://www.greatleadershipbydan.com/

 Join the conversation-golden or platinum rule best for workforce management?

No raises? You still need to do performance appraisals

Friday, April 2nd, 2010

Both managers and employees typically dread the annual performance review also known as the employee appraisal. The employee is most concerned with the impact on their compensation and advancement will be and the manager views it has another task that HR makes them do.  But done right, as part of a comprehensive process known as performance management, employee appraisals can be a powerful tool for building your business and improving your bottom line. One recent survey found that small companies with good employee management practices had profits 23 percent higher than companies that did not. Moreover, “performance reviews serve as important evidence in employment disputes,” says John Boggs, national recognized labor and employment attorney.  Still not convinced?  Employees in another study confirmed that receiving a small raise without a performance evaluation was less motivating than receiving no raise but getting a performance evaluation.   So even if you can’t afford raises anytime soon, take the time to give each employee their annual review, recognize them for their contributions and create a development plan for the coming year- and maybe even share with them why there are no raises this year- employees are not stupid, they know the economic problems facing business.  Not sure where to get started?  Taking the Pain Out of Performance Reviews is available through the KPA free webinar series.

Join the conversation: are you doing employee performance reviews even if you can’t afford to offer raises?

Tough Talks- Can You Improve Performance and Morale While Confronting Issues?

Thursday, February 18th, 2010

If you manage employees at some point you have to have the tough talk.  You know what I am talking about- the talk about poor performance, unacceptable behavior or the most dreaded conversation- hygiene issues. While these conversations are never easy they must be had. You owe it to the employee, you owe it to your employer and you owe it to yourself to step up to the plate and learn how have these conversations. I won’t promise it will ever be easy, after 25 years in the workplace as a manager and as a HR Director I still don’t like  having to have this type of talk with an employee (who does?),  but these tips will  make it easier- and raise the odds the feedback will be accepted and the behavior will change.

Tips for Tough Talks- Address the problem as soon as possible- problems don’t go away, they just get bigger and more difficult to deal with the longer you wait.   Set a specific time and place- but don’t make the employee wait for more than 24 hours after you let them know the tough talk is coming.  Sit, don’t stand- it’s a converstation not an interrogation.   Find a private location- maybe a neutral site like a conference room or another manager’s office.   Focus on the issue, not the person.  Discuss the problem and the impact on the business and avoid “you” statements.  Be specific about the concern- how, what, when should all be part of the discussion.  Be collaborative- problem solve, brainstorm solutions with the employee and the more likely they are to accept feedback.  Accenuate the positive- how will a behavior change positively impact the employee?  Encourage the employee- share with them how changing the behavior will have a positive impact. Document the meeting- for feedback session keep detailed notes, if a more serious violation use a Discipline Action Form.  You must start the “paper trail” and have good documentation in case the final verdict is termination.

A great resource for handling tough talks is Crucial Conversations  by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler and Stephen R. Covey.

Join the conversation- how do you handle tough talks with employees?

 

Retaining employees, improving morale without going crazy?

Tuesday, January 19th, 2010

 In tough economic times it’s tough to focus on how to retain your best employees-it’s tough enough to figure out how to retain any employees at all.  So what do should you do?  Advice abounds. Every time I check out the latest HR blog, I find a post telling me how to keep employees from flying the coop.   Check out  tips from the Harvard Business Review and  and Workforce.com  for  great ideas on retaining employees but also consider four practices to improve your overall workplace- that way you can make sure that the employees who remain, remain sane and so do you.

  1. Tell employees what you are up against.  Choice between merit increases or keeping health insurance coverage? Don’t know if you can keep up the 401K contribution and hire the extra staff to reduce overtime- let employees know the options, how the decision making process happens and …
  2. Let employees have a say in the matter.  No, employees can’t have a say in every decision but when feasible let them decide.  Having a sense of control goes a long way to creating buy in to difficult decisions. 
  3. Treat employees with dignity.  I hope that you do, but not everyone does and here are few examples of what not to do.   Show respect, treat everyone with dignity and expect the best- people tend to live up or down to expectations.
  4. Take some constructive criticism.  Hold a brown bag lunch, create a employee blog or hotline and let employees tell you what is working and what isn’t.  Yes, its hard to hear criticism,  and no you can’t fix everything or should even try. But if you don’t know what is driving your employees crazy you can be sure they will be telling the next employer what drove them away.

Join the conversation- do you spend most of your efforts retaining top talent or creating a culture where everyone can thrive?

 

Lampshades and lawsuits- how to limit your libility for holiday events

Tuesday, December 15th, 2009

You’ve decided to hold the annual holiday party. It’s a great way to boost employee moral but be careful, the last thing you want to happen at the party is the quiet employee, never a problem before- dancing on the table with a lampshade on their head. Despite the cheery intent of the holiday party serious consequences can result, for which you, the employer, may be held responsible. For example, if one of your employees drinks too much at such an event, then gets in a car and injures himself or another person, are you liable for the injury? Probably, under most states host liability laws, and you would certainly be looking at a workers’ compensation claim. What about the employee who ties one on and then decides to declare their affections to another employee- that sounds like a sexual harassment lawsuit in the making. So how can employers limit liability and still provide a festive event?

Limit or don’t serve alcohol at all. If no behavior altering substances are available to your employees, or if you limit their access to it, chances are employees will be calmer and more in control of their actions. In addition to averting injuries, limiting alcohol consumption could prevent other types of actionable activities, such as property damage and sexual harassment incidents.

If you are going to serve alcohol, check your insurance policy. A key step in your party planning should be reviewing your business insurance policy. If you’re going to be serving alcohol, the Independent Insurance Agents of America, Inc. (IIAA), based in Alexandria, Virginia, suggests checking your comprehensive general liability policy to be certain that it covers third-party liquor liability.

Don’t think a cash bar solves your liability problem. While having a cash bar instead of an open bar may limit drink consumption, be careful. Having your employees and guests pay for the alcohol they consume on your property does not automatically limit your liability if an alcohol related accident should occur. According to the IIAA, if you’re charging for alcohol, you’ll need a liquor license and other liability protections.

Plan an off-premises party so if you decide to serve alcohol at your party, don’t hold the party in your office. Have the party off premises and make sure the servers have a liquor license. That way you transfer the obligation to the provider of the liquor. Plan a non-traditional get-together such as a group outing to a basketball or football game, and the focus will not be on drinking, but on the g event. Other alternative party ideas from the U.S. Department of Labor include an amusement park outing, or a volunteer activity, such as a 10K run or bake sale, with proceeds going to a local charity. Hold a family-friendly party and take the focus off the typical “sit and drink” party by inviting your employees’ spouses and children to the gathering. Plan activities for the children; perhaps hire a musician or storyteller. A family friendly party also re-inforces the company committment to work/life balance.

Be clear with your employees before the festivities begin.
Make sure that your employees know your policy on substance abuse and that this policy covers any work situation, including an office party, suggests the U.S. Department of Labor. Post the policy in your employee handbook and on office bulletin boards, and send it out by email as a reminder before the party. HotlinkHR makes it easy to post policies and handbooks online and collect employee signatures.

Provide transportation and keep your employees from getting behind the wheel of a car if they’ve been drinking by providing alternative transportation, both to and from the party.

So will your holiday event be alcohol free or at a non traditional venue this year? Share your thoughts in the comments section.