With the best of intentions, employers create a company handbook, distribute it to all employees, and then are puzzled when the policies are not followed. To make your company handbooks matter, make sure it is EATEN – easily understood, acknowledged, trained, enforced, needed.
Easily understood. Be sure that the employee handbook is written in clear and simple language; no “legalese” please.
Acknowledged. Employee’s signature should indicate that they understand and agree to the handbook and have acknowledged the information they have reviewed.
Trained. Employees are trained on key policies to ensure understanding and create a “good faith” defense.
Enforced. All of the policies are enforced for everyone – “no exceptions” or “exceptions” become the rule.
Needed. Include the needed information only. Too much information and employees are overwhelmed, so only include the information which you plan to enforce.